Terms and Conditions

Last updated: January 2026

1. Acceptance of Terms

By accessing and using the Getgo Gecko website, you accept and agree to be bound by these Terms and Conditions. If you do not agree to these terms, please do not use our website.

2. Products and Services

We sell live reptiles, enclosures, merchandise, and related products. All product descriptions and images are as accurate as possible, but may vary slightly from the actual product.

3. Ordering and Payment

All orders are subject to acceptance and availability. We reserve the right to refuse any order. Payment must be received in full before orders are shipped.

4. Shipping and Delivery

Live animals are shipped via specialized carriers with appropriate temperature protection. Shipping dates may be delayed due to weather conditions to ensure animal safety.

5. Live Arrival Guarantee

We guarantee live arrival of all animals. Claims must be made within 2 hours of delivery with photographic evidence. Refunds or replacements are at our discretion.

6. Returns and Refunds

Please refer to our Refund Policy for detailed information on returns, refunds, and exchanges.

7. User Accounts

You are responsible for maintaining the confidentiality of your account information. You agree to notify us immediately of any unauthorized use of your account.

8. Intellectual Property

All content on this website, including text, graphics, logos, and images, is our property and protected by copyright laws.

9. Limitation of Liability

We are not liable for any indirect, incidental, or consequential damages arising from your use of our website or products.

10. Changes to Terms

We reserve the right to modify these terms at any time. Changes will be effective immediately upon posting to the website.

Contact

For questions about these Terms and Conditions, please contact us at legal@getgogecko.com.